REFUND POLICY
Welcome to PrettyMushrooms.com, your trusted source for all things related to mushrooms. We understand that sometimes, despite our best efforts, you may need to request a refund for your purchase. We value your satisfaction and aim to make the refund process as straightforward as possible. Please take a moment to review our refund policy, and if you have any questions or concerns, feel free to contact our customer support team at support@prettymushrooms.com
1. Eligibility for Refund
We offer refunds under the following conditions:
Damaged Products: If the products you receive are damaged or defective, please contact us within 7 days of receiving your order. We will assess the damage and, if it qualifies, issue a full refund or send a replacement product at no extra cost.
Incorrect Orders: In the rare event that you receive the wrong product, please notify us within 7 days of receiving your order. We will either issue a full refund or send you the correct product.
2. Non-Eligible Refund Requests
Refunds will not be provided in the following situations:
Change of Mind: We do not offer refunds for products that you decide you no longer want or need.
Shipping Delays: We are not responsible for shipping delays that are beyond our control, such as customs delays, natural disasters, or other unforeseen circumstances. We will make our best effort to resolve any issues, but refunds are not guaranteed in such cases.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact our customer support team at support@prettymushrooms.com to initiate the refund process.
Provide clear and detailed information about the reason for your request, including photos of any damaged or incorrect items, if applicable.
Our team will review your request and respond within 2-3 business days.
4. Refund Process
If your refund request is approved, we will process the refund within 7 business days. The method of refund may vary depending on your original payment method. Please note that it may take some additional time for the refund to appear in your account, depending on your bank or payment processor.
5. Cancellation of Orders
If you wish to cancel an order before it has shipped, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow our refund process as outlined above.
6. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please reach out to our customer support team at [email address] or [phone number]. We are here to help and ensure your experience with PrettyMushrooms.com is a positive one.
7. How to Initiate a Refund:
- To initiate a refund, please contact our customer support team at support@prettymushrooms.com with your order number and details of the issue.
- Provide clear photos or videos showcasing the problem with the product. This helps us expedite the refund process.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
8. Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@prettymushrooms.com.
9. Return Shipping:
- If your return is approved, we will provide you with instructions on how and where to send your product.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
10. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@prettymushrooms.com. We will arrange for the return and replacement of the item at no extra cost to you.
11. Changes to This Policy:
- Pretty Mushrooms reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be reflected on this page.
If you have any questions about our refund policy or require further assistance, please feel free to contact our customer support team at support@prettymushrooms.com. We are here to assist you and ensure your satisfaction with our products and services.
Please remember that by shopping with us, you agree to abide by our refund policy. We reserve the right to update or modify this policy at our discretion. Make sure to review our refund policy periodically for any changes or updates.
Thank you for choosing PrettyMushrooms.com for all your mushroom-related needs. We appreciate your trust and support, and we are committed to providing you with high-quality products and exceptional customer service.